Yes, you can. However, many Korean online stores require Korean mobile phone verification to create an account, so getting started isn't always easy.

Fortunately, some reliable stores offer a more convenient option for international customers. These stores allow you to sign up using your email address and pay with an international credit card. 

You can find a list of these online stores under “4 K-Online Stores for Shopping” on the Ship2Seoul website. Prices are generally the same as those offered to Korean customers. We will continue adding more stores as we verify that they are accessible to international users.

Ship2Seoul also provides a Korean delivery address and mobile phone number for tourist. Simply use them as your shipping information, and we'll safely store your packages until you arrive in Korea.

Some hotels may accept packages before your arrival, but policies vary depending on the hotel. Many hotels only accept packages shortly before check-in and may not be able to store packages for a long time.

Airbnb hosts usually do not accept packages before your arrival, as they may not be available to receive deliveries or store your items.

With Ship2Seoul, you can use our Korean address and phone number to receive your packages before your trip. We’ll safely store them for you, and you can pick them up at your convenience during your stay in Seoul.

Yes, absolutely! Your storage period starts from the exact day your package arrives at Ship2Seoul. As long as you pick it up within our 2 weeks free storage period (including weekends), no extra fees will apply. Feel free to shop well in advance!

To prevent wrongful delivery, we recommend picking up your items in person. However, if a friend or family member must visit on your behalf, they must present: ① A copy of the original booker's passport, ② The pickup person's own ID, and ③ The correct tracking numbers. Please notify us via email/chat in advance.

Please let us know as soon as your schedule changes! You must update your pickup time via email or our social channels at least 24 hours in advance. Since we operate from a secure, unscheduled visits are strictly not permitted, and we may not be available to hand over your items.

Starting from the 15th day, an extended storage fee of₩1,000 per day will be charged regardless of the package size. This fee must be paid upon pickup. Please note that packages left unclaimed for more than 30 days from the arrival date will be considered abandoned and disposed of without prior notice.

No, Ship2Seoul only provides proxy reception and secure storage. For your privacy, we never open your packages. Therefore, we are not responsible for any damages, missing items, or defects caused by domestic couriers or the shopping malls. If a package arrives severely damaged, we will take a photo and notify you via email immediately.

Yes, of course! When you pick up your packages, feel free to tell us what you're looking for. Whether you’d like to relax in a traditional hanok cafe, discover a trendy local cafe, or find a great restaurant, we'll recommend places that match your preference.

If you have any questions about traveling in Seoul, just ask us. We don’t just hand over your packages - we’re happy to share local tips and recommendations to help make your trip even more memorable. Think of us as your local friend in Seoul.