Yes, absolutely! Your storage period starts from the exact day your package arrives at Ship2Seoul. As long as you pick it up within our 2 weeks free storage period (including weekends), no extra fees will apply. Feel free to shop well in advance!

To prevent wrongful delivery, we recommend picking up your items in person. However, if a friend or family member must visit on your behalf, they must present: ① A copy of the original booker's passport, ② The pickup person's own ID, and ③ The correct tracking numbers. Please notify us via email/chat in advance.

Please let us know as soon as your schedule changes! You must update your pickup time via email or our social channels at least 24 hours in advance. Since we operate from a secure, unscheduled visits are strictly not permitted, and we may not be available to hand over your items.

Starting from the 13th day, an extended storage fee of $1.00 per day will be charged regardless of the package size. This fee must be paid upon pickup. Please note that packages left unclaimed for more than 30 days from the arrival date will be considered abandoned and disposed of without prior notice.

No, Ship2Seoul only provides proxy reception and secure storage. For your privacy, we never open your packages. Therefore, we are not responsible for any damages, missing items, or defects caused by domestic couriers or the shopping malls. If a package arrives severely damaged, we will take a photo and notify you via email immediately.